Refund Policy
1. Monthly Subscriptions
All paid plans (Starter and Pro) are billed monthly. Payments are processed by Paddle (our payment processor and merchant of record; Paddle handles billing, receipts, and refund processing on our behalf). By subscribing, you authorise Paddle to charge your payment method on a recurring monthly basis until you cancel.
Monthly subscription fees are non-refundable. When you cancel, your access continues until the end of the current billing period. You will not be charged again after that date.
2. Exceptions
We will issue a full or partial refund in the following circumstances:
- Service unavailability: If the Void API experiences unplanned downtime exceeding 24 consecutive hours in a billing period due to an issue on our side, you are entitled to a pro-rated credit or refund for that period.
- Duplicate charge: If you are charged more than once for the same billing period due to a technical error, the duplicate charge will be refunded in full.
- Accidental purchase: If you contact us within 48 hours of your first payment and have made fewer than 100 API calls on the paid plan, we will issue a full refund at our discretion.
3. How to Request a Refund
Email dboysen@voidtech.co.za with the subject line "Refund Request". Include your registered email address and a brief description of the reason. We aim to respond within 2 business days.
Approved refunds are processed by Paddle and typically appear on your statement within 5–10 business days depending on your bank or card issuer.
4. Cancellation
You may cancel your subscription at any time through Paddle's billing portal or by contacting us directly. Cancellation takes effect at the end of your current billing period. No partial-month refunds are issued on cancellation.
5. Free Tier
The free tier (500 API calls per month) requires no payment and is not subject to this refund policy. There is nothing to refund on a free account.
6. Enterprise and Hosted Voice
Enterprise API and Hosted Voice deployments are governed by the terms of your individual Master Service Agreement. Refund and cancellation terms for these engagements are specified in that agreement. If you do not have a signed MSA, contact us to discuss terms before proceeding.
7. Governing Law
This policy is governed by the laws of the Republic of South Africa. Any disputes relating to refunds or billing will be handled under South African jurisdiction.
8. Contact
For any billing or refund queries, contact us at dboysen@voidtech.co.za. For urgent billing issues, reference your Paddle transaction ID in your email subject line.